FAQs

 

1. How can I contact you?

You can reach us via email at dreampsycontact@gmail.com. We aim to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from our fulfillment center located in various countries around the world. We ensure that all items are carefully packaged to maintain quality during transit.

3. What is your return policy?

We have a 30-day return policy, which allows you to request a return within 30 days of receiving your item. Please ensure that the product is in its original condition.

4. How do I initiate a return?

To start a return, please contact us at dreampsycontact@gmail.com. We will provide you with instructions on how to return your item.

5. Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, are non-returnable. If you have questions about a specific item, please contact us.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed to your original payment method within 10 business days.

7. Can I exchange my product?

The fastest way to exchange an item is to return the original product and make a separate purchase for the new item once the return is accepted.

8. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination. Please check our shipping policy for more details.

9. What should I do if my item arrives damaged?

If your item is defective or damaged upon arrival, please contact us immediately at dreampsycontact@gmail.com so we can evaluate the issue and resolve it promptly.

10. Is there a cooling-off period for EU customers?

Yes, customers in the European Union have a 14-day cooling-off period during which they can cancel or return their order for any reason, provided the item is in its original condition.